Refund policy

Last updated: 13 July 2026

Because our products are print-on-demand and made to order, we generally do not accept returns, exchanges, or refunds for change of mind, the wrong size or colour chosen by the customer, or buyer's remorse. Each item is produced specifically for you after purchase.

Order Cancellation and Changes
You can request to cancel or change an order only before it enters production. Contact us right away at support@furhoncho.com if you need to change size, colour, shipping address, or cancel. Once production has started, changes may not be possible.

Damaged, Defective, or Misprinted Items
If your item arrives damaged, defective, misprinted, or with a manufacturing error, please contact us promptly at support@furhoncho.com with your order number and clear photos of the issue. We will review each case fairly and work with our print partner to find a reasonable solution.

To help us raise the issue with our print partner promptly, we ask that you contact us within 30 days of delivery. We will do our best to arrange a reprint, replacement, repair, or refund where appropriate.

Your Rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws, including the Australian Consumer Law, where it applies.

We appreciate your understanding that made-to-order items limit our ability to accept returns for non-quality issues. We stand behind the quality of our products and will do our best to make things right when something goes wrong.